How ordering works
Cart orders (Signature tables, Xing Pai tables, Game Room items and accessories): submitting an order request is an offer to buy. We confirm availability, delivery and your total in writing by email or text. Your order is accepted when we send that written confirmation. If you pay before we confirm and we can't accept the order, we refund your payment in full.
Quoted items (pre-owned tables, Reserve tables and services): we send a written quote. Your order is accepted when you approve the quote and we confirm it in writing.
Prices are in U.S. dollars. Sales tax is calculated at checkout from your delivery address. Online prices may differ from in-store prices.
If a price or product detail on our website is wrong, we'll tell you before we accept your order. If we've already accepted it, you may cancel for a full refund or continue at the correct price.
All sales are final
All sales are final. We don't accept returns or give refunds for a change of mind, and an order can't be cancelled once we've confirmed it, except as described under "Delays, cancellations and refunds."
In certain circumstances we may, at our discretion, offer store credit toward another product.
If we agree to cancel or exchange a custom or special-order product (including Reserve tables and any item ordered specifically for you), a restocking fee of 30% of the product price applies.
This policy doesn't affect the remedies below or any right the law doesn't allow us to limit.
Delays, cancellations and refunds
If we can't ship an item within the time we stated (or within 30 days of accepting your order when no time is stated), we'll tell you promptly, give you a new date if we have one, and let you choose to wait or cancel that item for a full refund.
If an item is out of stock, we'll contact you to offer a replacement or a full refund — your choice. We never substitute a different item without your agreement.
When a refund is due, we refund the full amount paid for the affected items, including any shipping charged for them, to your original payment method within 7 business days of the cancellation. Store credit is never used in place of a refund you are owed.
Damaged, defective or wrong items
Inspect your delivery and note any visible damage on the carrier's receipt. Contact us within 48 hours of delivery with photos so we can file a claim with the carrier.
If an item arrives damaged, defective or not as described, we'll repair or replace it, or refund it where the law requires.
Delivery
Delivery options, areas and what each service includes are on our Delivery & freight page. Tables and arcades are delivered in the lower 48 states and DC only.
Pre-owned tables
Pre-owned tables are sold individually and are subject to prior sale. Tables are stored disassembled and can be inspected by appointment. Existing wear recorded in your order is part of the agreed condition. Room settings in photos illustrate design and aren't evidence of current condition or of items included.
Special orders and changes
Confirm all selections before you authorize a special order. A change to finish, size or cloth after ordering may affect price and timing, and may not be possible once production has begun. A change request doesn't cancel the order.
Installation and other services
We're fully licensed and insured. Each service includes only the work agreed in writing; additional repairs or materials need your approval.
Before we start, we note visible existing damage to the table and along the route. You're responsible for a clear route and for confirming that your floors can support the table.
Report any concern about our work or any damage within 48 hours of completion, with photos.
Damage caused by moving, disassembly, transport or reassembly by others isn't covered by our warranty.
Limitation of liability
To the extent the law allows, our total liability for any claim relating to a purchase or service is limited to the amount you paid for it, and we aren't liable for indirect, incidental or consequential damages. Some states don't allow these limitations, so they may not apply to you. Nothing in these terms limits liability that can't be limited by law, including for injury caused by our negligence.
Governing law and disputes
These terms are governed by California law. Please contact us first so we can try to resolve any concern. Any dispute will be resolved in the state or federal courts located in Sacramento County, California, or in small claims court where eligible.
California consumers
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Changes to these terms
We may update these terms. The version in effect when you place your order applies to that order. Effective October 28, 2026.
Contact
Call or text (916) 542-1332 or email info@triplecuebilliards.com.